Inside a Communication Thread
The thread header, participants, replies, and how the creator resolves, closes, and reopens a thread.
Open any inbox entry to view the thread.
The header and participants
The header shows the subject with its status badges (Announcement, For Action, Resolved, Closed, Expired), "From sender · date and time", and, for announcements, the expiry date.
Below it, the participants bar groups everyone by role: Sender, the To recipients, Validators, and CC, shown as avatars with online dots, followed by the participant count. Add people lets you bring someone in later, choosing their role: Recipient, Validator, or CC. Announcements have no participants bar.
Replies
The reply composer at the bottom offers the same rich-text editing and attachments as the compose form (up to 25 MB per file), including drag and drop. While others type, a typing indicator appears; under the latest message, "Seen by …" lists who has read it.
Messages in the thread support:
- Reactions: the compact set 👍 👎 😄 🎉 😕 ❤️ 🚀 👀. Tap a reaction to see who reacted.
- Editing: your own messages, once each. An Edited marker reveals the original.
- Attachments: only the first is shown at first; the rest are behind a "+N more attachment" toggle.
Announcements cannot be replied to. Once an announcement expires it shows "This announcement has expired and is now read-only."
Thread status (creator only)
Only the thread creator moves a thread through its lifecycle. These buttons sit at the top right of the thread and are not offered on announcements.
| Action | When it is available |
|---|---|
| Resolve | On a For Action thread, when every action item has been validated or cancelled. On a plain (non-action) thread, any time. While the gate is not met the button is disabled, and its tooltip explains: "All action items must be validated before this thread can be resolved." |
| Close Thread | When all action items have been cancelled. The thread ends without completion. |
| Reopen | Reopens a resolved or closed thread for further discussion or new action items. |
A resolved or closed thread is locked: it no longer accepts replies, reactions, edits, or action-item activity. Other participants see "This thread is resolved and read-only until the creator reopens it." (or, for a closed thread, "This thread was closed by the sender after all action items were cancelled.").
Archive and Restore (everyone)
Archiving is personal: it moves the thread into your Archived folder and does not affect anyone else's inbox. Archive is offered to every participant once a thread is locked: resolved, closed, or an expired announcement. Restore brings it back out of the Archived folder.